This blogpost will explain what the most popular food delivery app is today. We will also be explaining the different essential features that a good food delivery app needs to have in order to be successful. In addition to this, we will be describing the actual importance and relevance of food delivery apps in the present times.
What’s the most popular food delivery app?
The most popular food delivery app today, in terms of ratings and number of users is definitely Uber Eats. Uber Eats was founded in 2014 and now operates in 45 countries across six continents. On the Apple App store, the Uber Eats app has a rating of 4.8 stars and in the Google Play store the app has a rating of 4.4 stars.
Essential features of a food delivery app
While there are food delivery apps galore for use today, there are certain features that separate the great ones from the mediocre ones. Some of the essential features that a good food delivery app must have are listed as follows.
The food delivery app must have a large collection
This is the most important feature of any food delivery app and the main reason why customers tend to use it more. The food delivery app needs to have a large collection of restaurants offering several different menu options, cuisines and even price ranges to cater to the needs and requirements of different customers.
It needs to have push notification features
Once the order for the food has been placed on the food delivery app, the customer will be alerted of various steps with the help of push notifications. These notifications will help the customer understand the exact location of the food order and also be aware of any changes or delays in the order process.
It needs to have delivery personnel
Delivery personnel are an important reason for any food delivery app’s success. Normally, most food delivery apps do not have a fleet of drivers of their own and instead get drivers to deliver through independent contracts. These drivers also need to be motivated through incentives and bonuses.
It needs to roll out special offers and discounts
The food delivery app also needs to roll out special offers and discounts on a regular basis. This is important as the prices of the menu items in the app will be much higher than that of the restaurant. Thus, the customer needs to be motivated to keep using the app to order their food instead of deciding to go to the restaurant itself.
It has to allow payments through different modes
The food delivery app should additionally allow the customers to pay for their meals using different types of payment methods. The conventional credit card, debit card and online banking should be present. Furthermore, digital wallets, which are becoming more and more popular, should also be allowed on these apps.
It should be easily integrated
Social media is an important part of anyone’s life today. Food delivery apps should allow their customers to log in using their social media accounts. This is necessary as most customers will not remember passwords and usernames for a whole lot of apps on their phone but are bound to be logged into some social media account or the other all the time.
It should have smart filters
Filters are also an essential feature for any food delivery app. Through the help of filters, the customers can easily find what they are looking for among the collection of restaurants in the app. These filters should bring the customer categories such as cuisines, portions, delivery timings and even price ranges.
It has to provide great customer support
Customer support is another factor that is important in food delivery apps. In fact, the customer support is one of the factors that decide the hit or miss of any such app. Users of this app should be able to get in touch with a customer support representative at any time of the day who should be well-versed with the policies enough to provide the customer due assistance.
It should allow ratings and reviews
Ratings and reviews should also be allowed in the app. The customer should be able to rate the services of the restaurant, as well as those of the delivery person who brought the food order. These ratings and reviews can help in promoting the restaurant and also help other customers in their experiences.
Importance of food delivery apps
Using a food delivery app is a pretty common sight to behold these days. These apps bring plenty of advantages and thus have solidified their presence in our lives. Some of the advantages of using a food delivery app are,
- They can be useful for those who do not know how to cook or do not have access to kitchen facilities
- They can be amazing for those individuals who have very busy schedules and thus find it difficult to cook food when they get home
- These apps can be beneficial for restaurants, as more people are preferring delivery rather than dining in at the restaurant
This blogpost has explained what the most popular food delivery app is today. We have also explained the different essential features that a good food delivery app needs to have in order to be successful. In addition to this, we have described the actual importance and relevance of food delivery apps in the present times.
If you like this blogpost, please leave your comments and questions below.