This article will discuss what the lowest rating is, for Uber Eats drivers. We will also explain how ratings are calculated for delivery drivers. Finally, we will mention more than a few ways through which Uber Eats drivers can improve their ratings and additionally understand the various advantages of working for Uber Eats as a delivery driver.
What’s the lowest rating for Uber Eats driver?
The lowest rating that an Uber Eats driver can get is one star. On the other hand, the maximum rating that they can get is five stars. The low ratings can be due to many reasons, but particularly bad customer service. However, one bad rating will not necessarily impact the overall average; only a large number of such ratings will.
How are ratings calculated for delivery drivers?
The ratings that delivery drivers receive are given at the end of every delivery. This is done not only by the customer but even by the business from where the order has been picked up. The overall delivery rating of the driver is the average of the 100 latest ratings. Those who work as Uber drivers and also Uber Eats drivers will receive separate ratings.
How can Uber Eats drivers improve their ratings?
If Uber Eats drivers want to improve their ratings, they can use the following ways which have been explained as follows.
By giving great customer service
Customer service really matters in any restaurant and delivery business. And this applies to food delivery as well. Good customer service needs to be practiced at all times by the food delivery driver which means calling them ahead of time in case the order is running late and also by wishing and greeting them when they are dropping off the order.
By completing Quests
Uber Eats delivery drivers are often given Quests to complete by the app. These Quests refer to a certain number of deliveries in a particular time period and can make way for bonuses and incentives for the Uber Eats driver. In addition to these, these Quests can also positively affect the ratings of the delivery driver.
By taking on Boost Earnings
Boost Earnings are given by Uber Eats when special events are happening in town, such as a ball game or a rock concert. These Boost Earnings create a multiplied pay rate which means that the delivery driver is paid a lot more on the hour. These also mean that the driver gets additional delivery requests which mean more ratings for them.
By investing in an insulated food bag
As part of the customer service, the delivery driver can also invest in an insulated food bag to keep the hot items hot and the cold items cold for the customer. This insulated food bag is not given free by Uber Eats and needs to be purchased separately. These insulated food bags are however a very small investment and can pay off in the long run.
By asking for ratings
Many customers forget to rate their delivery drivers, even if they are often reminded by the app once a delivery has been completed. When delivery drivers ask the customers for rating, this can not only remind them to rate but also to tip the driver, which is basically killing two birds with one stone.
By ensuring that all items are present
Another way to ensure a better rating from the customer is to ensure that all the items are present in the parcel. While some delivery drivers do check the bag and the items before leaving the restaurant, it will also suffice to just ask the restaurant manager or the person-in-charge of packing if all the items are present in the bag.
By taking a picture
Another way to get good ratings from customers is by clicking a picture of the food parcel. This is mainly for contactless deliveries, which form a large percentage of deliveries these days. While taking a picture, make sure that the food bag is present in the background to increase the validity of the photo.
Advantages of working for Uber Eats as a delivery driver
Working for Uber Eats as a gig-worker can be tremendously advantageous, even if it is not any other conventional job. Some of the advantages of working for Uber Eats as a delivery driver have been described below.
- Uber Eats gives out a weekly pay, which can also be cashed out on a daily basis through Instant Pay. If the delivery driver is opting for Instant Pay, they will need to stick to a maximum limit of 5 times per day.
- Uber Eats drivers can choose to deliver through car and even through scooter. In addition to this, they can deliver by bicycle or even by foot. Those who are choosing the latter options will be given a shorter route by the app.
- Uber Eats gives multiplied pay rates at different times such as peak hours and even during Boost Earnings during which the pay rate can be multiplied by up to three times.
This article has discussed what the lowest rating is, for Uber Eats drivers. We have also explained how ratings are calculated for delivery drivers. Finally, we have mentioned more than a few ways through which Uber Eats drivers can improve their ratings and additionally understood the various advantages of working for Uber Eats as a delivery driver.
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