HelloFresh vs Fresh Prep (+9 Features of each)

This detailed post will describe the characteristics which are present in HelloFresh as well as those which are there in Fresh Prep. HelloFresh is perhaps the most popular meal kit delivery service in the world today, having operations in a number of countries. Fresh Prep is a meal kit delivery service which operates in many regions of Canada.

In the end, we will give you our opinions on which of these two may be the better choice based on first-hand experiences.

HelloFresh vs Fresh Prep

This table will be showing you the different features which are present in HelloFresh and Fresh Prep. We will also be listing the limitations or disadvantages which you can find in these meal kit delivery services. Using the information below, you will be able to understand which meal kit delivery service works better in your favor.

 Feature  HelloFresh Fresh Prep
 Delivery areas  98% of the United States aside from Alaska & Hawaii,UK,France,Germany,Netherlands,Belgium,Luxembourg,Austria,Switzerland,Australia,Canada,New Zealand,Denmark,Sweden  Western Canada
 Price range   $120 to $460 per month $10 to $13 per serving
 Price per plate  $7.49 per plate $10.50 per plate
 Difficulty levels  Easy,Intermediate,Expert  Easy,Intermediate,Expert
 Avg. cooking time  20 – 50 mins per meal Less than 30 minutes per meal
 Avg. calorie count  500-800 calories per serving 500-800 calories per serving 
 Supporting material  Recipe cards,Nutritional facts,Meal description Meal description,Nutritional facts,Recipe cards 
 Recipes supported  Calorie-smart,Carb-smart,Vegetarian,Pescatarian,Beef,Chicken,Beans and Legumes,Grain Vegetarian,Pescatarian,Pork,Lamb,Plant-protein 
 No. of choices  30 per week 10 per week
 Introductory deal  60% off on first box $13.5 for first week
 Avg. shelf life  3-5 days for meat,1-2 days for seafood  4 days after arrival

Types of Plans: HelloFresh vs Fresh Prep

 HelloFresh Fresh Prep 
 Meat & Veggies Meal kits containing meat and veggies Two-Person meals 2 or 3 or 4 recipes per week from $13.50 per serving
 Vegetarian Plant-based mealsNot always vegan  Family plan 2 or 3 or 4 recipes per week from $12.25 per serving 
 Family Friendly Kid-approved meals   
 Calorie-Smart meals 650 calories or less in each serving  
  Quick and Easy Meals which can be cooked within 30 minutes     
 Pescatarian Meals containing seafood proteins    

When it comes to the plans in HelloFresh, the customer can choose from plenty of options here. The options include different types of ingredients like seafood, veggies and even meat and veggie combinations. For those who want their cooking to be done even faster, they can choose the quick and easy options in HelloFresh.

Fresh Prep offers mainly two types of plans for its customers. The plans include the two-person plan and the family plan which is perfect for larger households. These plans include several recipes that feature ingredients like lamb, seafood, pork, beef and greens. Since the meals are assembled in the same factory, those with food allergies may want to stay away from Fresh Prep.

Winner: HelloFresh wins the Types of Plans segment.

Types of Ingredients: Hello Fresh vs Fresh Prep

  Ingredient type   HelloFresh  Fresh Prep
 Produce   Farm-fresh produce  Farm-fresh produce 
 Meat, eggs, fish  Hormone-free,Antibiotic-free  Hormone-free,Antibiotic-free
 Other ingredients  Seasonings, Spice blends  Seasonings, Spices 

HelloFresh as well as Fresh Prep take the sourcing of their ingredients very seriously, in order to bring freshness and taste to the customer’s table. In all countries of operation, HelloFresh turns to local suppliers and vendors who partner with the meal kit delivery service to bring fresh and seasonal ingredients which are safe to consume on a long-term basis.

Fresh Prep also uses local vendors to gather its ingredients. The ingredients in Fresh Prep come from distributors who are guaranteed to use safe and sustainable practices in their farming. Therefore, the produce here does not use any dangerous insecticides and pesticides, while the meat and poultry are hormone-free and antibiotic-free.

Winner: HelloFresh and Fresh Prep win the Types of Ingredients segment.

Add-Ons: HelloFresh vs Fresh Prep

 HelloFresh  Fresh Prep
 Garlic bread,Yogurt dip,Garden salad,Cheesecake Mousse Parfait Baked goods,Juices,Breakfast items,Kids lunches,Protein,Salads 

In HelloFresh, the customer is free to add more items to their meal boxes in the form of add-ons. The add-ons in HelloFresh include tasty garlic bread and even delicious yogurt dip. Garden salad is also available as an add-on in HelloFresh along with dessert options like cheesecake mousse parfait.

FreshPrep absolutely rocks when it comes to add-ons. The add-on items include healthy baked goods like banana bread, cold-pressed juices and even easy breakfast items. There are also a number of kid-friendly lunch items which can be taken to school. Cheese and salads are also available as add-ons in Fresh Prep.

Winner: Fresh Prep wins the Add-ons segment.

Packaging of Meal kit: HelloFresh vs Fresh Prep

 HelloFresh Fresh Prep 
 Cardboard box,Kit bag,Separator,Insulator,Ice packs  Meal box,Cold packs,Grab & Pour cups,Recipe cards
 Fully recyclable Zero-waste,Fully recyclable  

HelloFresh has been the pioneer and inspiration for many other meal kit delivery services in a many number of ways, including recyclability. The meal kits in HelloFresh come packed in a cardboard box made of recycled cardboard. The plastic used is BPA-free while the cold packs use a non-toxic gel which can be disposed of into the trash.

Fresh Prep has gone another step ahead when it comes to eco-friendly packaging. Many of the recipes in Fresh Prep come in zero-waste kits. These kits do not use any single-use plastics and therefore can be cleaned and returned to Fresh Prep for reuse. These meal kits have their ingredients in grab and go cups which can be cleaned in the dishwasher after use.

Winner: Fresh Prep wins the Packaging of Meal kits segment.

Customer Support: HelloFresh vs Fresh Prep

 Feature  HelloFresh Fresh Prep
 Chat support  + –
 Email support  – +
 Phone support +  +
 Availability  All days of the week All days of the week

Customers who are having issues with their meal kits or their ingredients can easily contact the customer support of HelloFresh through a number of ways. The best way to reach out to the customer support in HelloFresh is through the live chat. There is also phone support here which is present on all days of the week.

Fresh Prep does not feature a live chat support system and this can be a letdown for many users. There is, however, email support as well as phone support which is present on all days of the week, at limited hours. For media inquiries and sponsorship inquiries, Fresh Prep has different email ids.

Winner: HelloFresh wins the Customer Support segment.

Sample Meals: HelloFresh vs Fresh Prep

 Sample  HelloFresh Fresh Prep
 Sample 1  Name: Hearty Steak and PotatoesPreparation time: 40 minsSpice level: MildDifficulty: Easy   Name: Crispy Baja Fish Tacos with Avocado, Salsa & Creamy Cabbage SlawPreparation time: 30 minSpice level: MediumDifficulty: Expert
 Sample  2  Name: Winner Winner Chicken Orzo DinnerPreparation time: 30 minsSpice level: MildDifficulty: Easy  Name: Double Cheese Smash Burgers with Special Burger Sauce & Classic SlawPreparation time: 30 minsSpice level: MildDifficulty: Easy 
 Sample  3   Name: Ginger Beef Stir-FryPreparation time: 30 minsSpice level: MediumDifficulty: Easy Name: Black Pepper Top Sirloin SteakPreparation time: 25 minsSpice level: MediumDifficulty: Easy 

In HelloFresh, the customer can find a large number of options to add to their meal box. The recipes in this meal kit delivery service range in difficult levels and spice levels to satisfy the preferences of various types of palates. Most of the recipes can be cooked in less than half-hour while the quick and easy options require much less time.

Fresh Prep combines comfort foods and international cuisines in its meal kits and is therefore will be a knockout among all members of the family.  The recipes in Fresh Prep cover a range of difficulty levels, but using the instructions in the recipe cards, even very amateur home chefs can whip up some delicious beauties in the kitchen.

Winner: HelloFresh wins the Sample Meals segment.

App rating: HelloFresh vs Fresh Prep

 Platform HelloFresh Fresh Prep 
 Google Play Store 3.4 Rating not available 
 Apple App Store  4.4 Not available
 TWP Rating  4/5 3.5/5

Final Verdict: HelloFresh wins the clash against Fresh Prep because of its larger delivery area and wide variety of choices.

HelloFresh has become a common household name in many countries due to its well-established presence. HelloFresh meal kits come with the best and freshest of ingredients which users are bound to love. The recipes are not only designed to cater to various palates but even different dietary preferences.

Fresh Prep is only available in a few regions of Canada but has definitely created a strong niche for itself in the meal kit delivery industry. The recipes are flavorful and have a good balance between nutrition and taste. Fresh Prep is also very popular among customers due its immense add-on options and the zero-waste packaging for some of the recipes here.

Between HelloFresh and Fresh prep, HelloFresh is definitely the best contender for the top spot because of its immense availability. The customer satisfaction of HelloFresh is also pretty high since it not only delivers standard meal kits, but even quick-cooking meals and fully-prepared meals as well. HelloFresh is the winner here.


To bring you the best reviews of each and every meal delivery service, we spoke to testers and real life users, reviewed the information provided by each service on their respective websites, carried out primary research on social media platforms and checked out the user reviews of these platforms on various social media sites. We have also used the reviews presented by current users of these services on their respective Google and Apple apps.

We are currently conducting our own internal review and we will update this page with videos and pictures of our experiences. If they differ extensively from what our external reviewers said then we will update this post so you get both points of views and can decide which service provider is more suited to your needs based on the information above.

The main types of criteria which we have used in order to assess and evaluate these meal delivery services is the simplicity of the recipes, the variety of meals in the service, the inclusiveness of diets and cuisines and even the supporting material.

In addition to these, we have also taken into regard the sustainability and recyclability of the packaging of these services. Lastly, we have also considered the delivery services and customer services of these platforms.

Frequently asked questions: “HelloFresh vs Fresh Prep”

How long do HelloFresh boxes stay cold?

HelloFresh boxes stay cold for up to 24 hours after delivery. The meal boxes are insulated with denim cotton which preserves the chillness of the foods inside. Furthermore, there are also ice packs provided here to keep the ingredients nice and cool even after the delivery has been completed.

Can I dump HelloFresh ice packs in the sink?

No, you cannot dump HelloFresh ice packs in the sink as the gel may clog your pipes. You can, however, empty the ice packs into the trash to get rid of the gel. You can also use the gel for your plants since it can help the soil retain more water.

How do I return Fresh Prep bags?

You cannot return Fresh Prep bags. These need to be recycled along with other soft plastics which may come with the meal kit. However, the zero waste meal kits can be returned when you get your next order. Just rinse and wash them before returning.

If you like this post, please leave your comments and questions below.



Hi, I am Charlotte, I love cooking and in my previous life, I was a chef. I bring some of my experience to the recipes on this hub and answer your food questions.