Do Uber Eats drivers rate customers? (+5 Top features)

This article will answer if Uber Eats drivers rate customers. In addition to this, we will also examine the importance of reviews and ratings in food delivery apps. Furthermore, we will check out some of the top features that are available in Uber Eats, which customers will absolutely love.

Do Uber Eats drivers rate customers?

Yes, Uber Eats drivers rate their customers. This is to essentially make the process better for other delivery drivers and overall the customer as well. The delivery drivers in Uber Eats rate their customers on the ease of the delivery and how accessible the location can be. This rating can also bring to light those customers who can be a safety risk to other drivers.

Importance of ratings and reviews

Customers who use food delivery apps like Uber Eats and DoorDash may know how often these apps ask for ratings and reviews. More often than not, these ratings and reviews basically run the show in these apps. Some reasons why ratings and reviews of restaurants, food orders and delivery personnel in food delivery apps are important have been described as follows.

Ratings and reviews can help other customers

The ratings and reviews in food delivery apps can be of great help to other customers who are using the app to order food. Many users of these food delivery apps often choose their next meal based on the ratings. There are also filters in these apps that highlight the best rated restaurants or meals to make the ordering process much easier for the customer.

They can promote certain restaurants

Certain restaurants who want to market themselves and increase their customer base will find it wise to continually ask for ratings and reviews. There is nothing like good word of mouth for a business, especially a restaurant business. Positive ratings and reviews left by genuine customers is a free marketing strategy, and probably one of the best strategies out there.

They can help restaurants become better

The ratings and reviews that customers leave are not always appreciative. Customers often leave negative reviews which highlight what went wrong with the food order. Restaurants who are looking for growth can use these criticisms to improve their services and the quality of their dishes.

They can improve the delivery process

Most food delivery apps require the customer to rate the food from the restaurant and also rate the delivery person who brought the food to them. These ratings are meant to help the delivery person improve their processes. These can also be used to weed out unsafe delivery persons who can mean to harm customers.

They can help in creating an identity

Ratings and reviews can also help in creating an identity for the restaurant business. Those restaurants who want to shape their reputation in a specific way can use the reviews left by customers.

For example, if a particular restaurant wants to be known as the best fried chicken place, they can highlight the reviews that customers have left about the chicken dishes and use it as part of their marketing ploys. This is also a great strategy that new and upcoming restaurants can use in order to find their niche.

Top features available in Uber Eats

Uber Eats brings a large library of features to the customer, through which the food ordering process becomes simpler and more efficient. Some of the best features that are available in Uber Eats have been described as follows.

Uber Eats has a pre-delivery feature

Uber Eats has a pre-delivery feature through which the customer can place an order much in advance. The customer can place an order before a period of seven days. The customer will also be notified through push alerts of the various proceedings of the said order. This scheduled order will also be free of busy fees, even if the delivery time is during peak hours.

It has a map feature

Uber Eats also has a map feature, in which the customer can find local restaurants and eateries in the locality. Using this feature, the customer can easily browse and explore new restaurants which can be a great advantage for foodies. In addition to this, the delivery is made much quicker as the restaurant options are all placed close by.

It offers Uber One benefits

Uber Eats allows its customers to purchase Uber One, which is a monthly subscription to this platform. This Uber One provides numerous benefits and advantages to the customer, such as zero delivery charges on an unlimited number of orders. The customers who have Uber One can also avail benefits such as special offers and plenty of promo codes.

Riders can also order meals

Uber Eats allows riders to also place orders and pick them up when they are on their way to their destination. The riders will be automatically shown various restaurants that are operating and delivering food while they are on the way, which they can immediately pick up.

It has push notifications

The customers or users of Uber Eats are alerted of the various proceedings of the food orders with the help of push notifications or alerts. Through these notifications, the customers can also be alerted of delays or changes in the order.

Conclusion

This article has answered if Uber Eats drivers rate customers. In addition to this, we have also examined the importance of reviews and ratings in food delivery apps. Furthermore, we have checked out some of the top features that are available in Uber Eats, which customers will absolutely love.

If you like this article, please post your comments and questions below.

Citations

https://en.wikipedia.org/wiki/Uber_Eats

https://craft.co/ubereats

https://www.crunchbase.com/organization/uber-eats

https://www.investopedia.com/articles/personal-finance/111015/story-uber.asp

http://sersc.org/journals/index.php/IJAST/article/view/22864

https://www.researchgate.net/publication/348271873_Customer_reviews_analytics_on_food_delivery_services_in_social_media_a_review

https://servicedock.com/the-customer-experience-implications-of-food-delivery-apps/