Can I get a refund if my Uber Eats is late? (+7 Important features)

This article will discuss if you can get a refund if your Uber Eats is late. We will also be listing the different steps that you should follow if you want to get a refund on Uber Eats. Furthermore, we will be describing the important features that every great food delivery app must have, to take it from mediocre to a highly professional level.

Can I get a refund if my Uber Eats is late?

Yes, you can get a refund if your Uber Eats comes much later than the estimated time. This delay can happen if the restaurant is busier than usual or even due to rain or snow or any other type of bad weather. However, if the delivery person arrived at the right time and did try to contact you, you may not get a refund from Uber Eats.

How to get a refund on your Uber Eats?

If you feel that you are entitled to a refund in Uber Eats, you can easily request one by using the steps mentioned below.

  • Sign in to your Uber Eats account through the app or any type of web browser
  • You can then go to your Order History in which you will find all your previous orders. You will find this option located at the lower right area of your screen
  • Find the order for which you want a refund. Once you tap on it, you will be shown its different details including the delivery person’s name
  • You can then go to the rating part of the screen. Uber Eats will immediately ask you if you liked or disliked the order. It will also ask you if liked or disliked the delivery driver’s services
  • You can tap on the dislike option in both the questions following which Uber Eats will ask you what went wrong. Choose the option that matches your experience the most. You can also add a comment here for more credibility
  • Tap on the ‘Submit’ option which will prompt the customer support to reach out to you and ask more details about the incident. After this, you can be given a partial or whole refund as Uber Eats deems fit

Important features for every food delivery app

For a food delivery app to be great, it needs to have a certain set of important features. The various essential features that every food delivery app needs to have in place have been described as follows.

It needs to have a great collection

This is perhaps the most important feature for any food delivery app. The collection of restaurants and eateries in these apps needs to be far higher than what the customer might find just outside their door. The collection of restaurants in these should also cover all sorts of cuisine types, menu types and even price ranges.

It needs to make searching easier

In addition to the collection of restaurants, the food delivery app should also feature filters and search bars which can make the sifting process easier for the customer. The customer should be able to find exactly what they are looking for in these delivery apps.

It needs to allow live tracking

Live tracking should also be allowed in food delivery apps. Most food delivery apps will redirect the customer to any other map app like Google Maps. Others, like Uber Eats, have their own map feature. In addition to live tracking, the customer should also be notified of the progress in their order by means of push alerts or push notifications.

It should make payments very simple

The customer should also be able to make quick and easy payments in these food delivery apps. If the payment method becomes a hassle, the customer might simply decide to not place the order anymore. Food delivery apps need to allow payments through credit cards, debit cards, online banking, digital wallets and even cash payments.

It should have a big delivery fleet

The food delivery app should also have a fleet of delivery drivers. These drivers can be part-time employees, full-time employees or even gig-workers based on the company’s policy. However, the most popular food delivery apps today like Uber Eats, DoorDash and Grubhub have independently contracted delivery drivers to do the job.

It must allow ratings and reviews

The customers of food delivery apps should also be allowed to provide ratings and reviews of their food orders. This is another essential feature that needs to be present in all food delivery apps. These ratings and reviews can help the food delivery app improve their services, the restaurant merchant develop its quality of food and also help other users of the app.

It needs to have a good customer support system

One of the most important features of any good food delivery app is the customer support system. The customer support team should be top-notch and highly trained to deal with various circumstances and also various personality types of customers. They should also be available throughout the day and throughout the year to be ready when the customer reaches out to them.

Conclusion

This article has discussed if you can get a refund if your Uber Eats is late. We have also listed the different steps that you should follow if you want to get a refund on Uber Eats. Furthermore, we have described the important features that every great food delivery app must have, to take it from mediocre to a highly professional level.

If you like this article, please post your comments and questions below.

Citations

https://www.businessinsider.com/how-to-cancel-uber-eats

https://www.theage.com.au/national/victoria/why-is-your-uber-eats-order-taking-so-long-to-arrive-20211111-p59824.html

https://www.alphr.com/get-refund-uber/

https://www.goodfood.com.au/eat-out/news/uber-eats-driver-shortage-leads-to-widespread-food-waste-and-staff-abuse-20210723-h1xclf

https://en.wikipedia.org/wiki/Uber_Eats

https://www.crunchbase.com/organization/uber-eats

https://craft.co/ubereats

https://www.datanyze.com/companies/uber-eats/371475626

https://pitchbook.com/profiles/company/265666-78

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Hi, I am Charlotte, I love cooking and in my previous life, I was a chef. I bring some of my experience to the recipes on this hub and answer your food questions.